FAQ

What should I wear?

Wear whatever you are most comfortable in – before and during the massage! What clients wear to appointments varies drastically. During the massage you are welcome to wear as many or as few clothes as you’d like as well. No matter what you choose you will be fully covered during the entirety of your appointment.

What areas of the body are included in a typical massage?​

A massage session will start on the back, move to the legs individually when you flip over the legs/feet will be addressed again, then the arms, head, neck, and shoulders. A head massage is included unless you ask for this area to be skipped.

What if I need to cancel my appointment?​

For cancellations we require a 24 hour cancellation notice. Clients are allowed to reschedule one time per appointment before a fee.
Please give us as much notice as you can when you aren’t feeling well.

What if I'm late for my appointment?​


Please keep in mind patients who arrive more than 15 minutes late for their appointment may have to be rescheduled or their appointment will be shortened in order to ensure all clients get the time they have reserved. Payment will still be due in full for the time scheduled.

When is my payment due?​

Credit card must be on file to reserve the appointment. Payment is due at time of service. You may leave a card on file or pay ahead by purchasing a gift card or package. Gift cards and packages are not eligible for refunds, but may be gifted with written notification by Moonstone Massage Therapy.

Still have questions? We’d be happy to answer them for you! All you have to do is give us a call at 336-918-8115.